FREQUENTLY ASKED QUESTIONS
We accept payments via credit and debit cards, direct bank transfer and PayPal. Credit and debit card transactions are handled by PayPal module and to proceed with this form of payment you will have to select “Pay with PayPal” option when placing order. Then follow onscreen instructions and select “Pay as Guest” on payment site.
To pay by BACS (bank transfer) select this option when placing order.
Bank transfer payments are only available for orders within United Kingdom.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software.
The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
Credit card payments will also be verified through the 3D secure procedure.
The delivery process is handled in two phases. First is the preparation of the item, which takes between 1 and 3 days. The second phase is delivery. For United Kingdom it takes 2-3 days to deliver. For international order it may take up to two weeks.
To sum it up: United Kingdom orders should arrive at your doorstep within 3 to 6 days. International orders within 6 to 17 days.
Inform us by email that you wish to cancel your order. We will confirm the cancellation within 24 hours. After receiving our confirmation please return the item back to our address. Remember that return dispatch costs are the buyers responsibility (unless we delivered the item to you in error or the item is damaged or defective). Once we receive the returned item we will proceed with refunding your money.
Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all. times.
Each product that requires it has a dosing or use manual in English. However, if something is still unclear, you can always contact us via the contact form (link) and we will be happy to answer your questions.
You can always count on help in choosing the right product for your plants. Based on my many years of experience, I will be happy to help you choose it. Just contact me via the contact form.
All you need to do is send us photos with a brief description of what is happening with the plant. We will do our best to advise you on how to help your plant. Such inquiry should be sent to the address margaretmayar@gmail.com
I am pleased to invite you to participate in the promotion and recommendation package. By purchasing appropriately monthly products, you can get up to 10% discount. There is also the possibility of individual negotiations. For this purpose, please contact us via the contact form.
